Support — Loyabuzz Customer for Clover

When a customer is paying for an order on Clover Register, the merchant taps the "Loyabuzz Customer" action on the Clover register screen. The Loyabuzz app opens, scans the customer's Loyabuzz QR code, associates that customer with the in-progress Clover order, and forwards the transaction to Loyabuzz so the customer earns loyalty points or cashback.

The Loyabuzz Clover app does not handle the payment itself — Clover and Fiserv handle all payment processing as usual.

You need (a) a Clover merchant account with a Clover device that runs Clover Register, and (b) a Loyabuzz merchant account. If you do not yet have a Loyabuzz merchant account, you can register at loyabuzz.com.

From the Clover App Market on your Clover dashboard. Once installed, the "Loyabuzz Customer" action appears in Clover Register's toolbar/menu while you are building an order.

From your Clover dashboard, open the Loyabuzz app entry. You'll be redirected to a Loyabuzz landing page that exchanges your Clover authorization code for an access token, then forwarded to the Loyabuzz merchant portal to sign in. After you sign in and confirm the link, your Clover and Loyabuzz accounts are connected.

The landing page will inform you that the Clover merchant is already linked and offer to take you straight to the Loyabuzz status page. If you actually need to switch the link to a different Loyabuzz account, unlink first (see the next question), then start the link flow again.

Sign in to the Loyabuzz merchant portal, open the Clover integration page, and choose Unlink Clover. Loyabuzz will (a) tell our Firebase tier to mark the link as inactive, (b) revoke the stored Clover OAuth tokens, and (c) clear the Clover POS-type indicator on your Loyabuzz merchant record. You can also uninstall the app from the Clover App Market; uninstalling on its own will not always revoke the OAuth token, so the in-portal unlink is the recommended path.

Customers generate their Loyabuzz QR code in the consumer Loyabuzz app on their phone. They simply show the QR code on the phone screen to the Clover device's camera when the merchant launches the Loyabuzz scanner.

Move the QR a little farther from or closer to the camera until it autofocuses. Make sure the customer's phone brightness is reasonably high. If the issue persists, ask the customer to refresh their QR in the Loyabuzz app and try again.

Yes. That confirms the QR was recognized and the customer has been linked to the open Clover order. The app also writes a small note on the order (e.g. "Loyabuzz: K4M-XXXXXX"). Once you complete the payment in Clover Register, Clover sends a webhook to Loyabuzz, Loyabuzz fetches the final order details, and your customer's points or cashback are awarded automatically. You should see the credit in the Loyabuzz merchant portal under recent transactions.

If the order has not yet been paid, you can simply close the order in Clover Register or remove the order note; nothing further will be sent to Loyabuzz. If the order has already been paid and credited to a customer, contact us at info@loyabuzz.com and we'll handle the reversal on the Loyabuzz side.

This usually means Loyabuzz could not find a valid Clover OAuth token for your merchant account. Open your Clover dashboard, tap the Loyabuzz app, and complete the linking flow again. If that doesn't resolve it, contact support with your Clover merchant identifier.

The Loyabuzz app verified with our backend that your Clover merchant account is not currently linked to a Loyabuzz merchant account. Follow the linking steps above to connect the two. If you expected the link to already exist, the most common cause is that the link was made on a different Loyabuzz environment — please contact support.

Confirm the order moved from open to paid in Clover Register — Loyabuzz only awards points after payment is completed. If the order is paid and points still haven't appeared after a few minutes, contact support with the Clover order identifier (shown on the Clover receipt) and the time of the transaction.

Uninstalling the app on a Clover device does not by itself delete any data on our backend. To request deletion of your link record, your Clover OAuth tokens, and any operational logs we hold, follow the unlink steps in the Loyabuzz portal and then send a deletion request to info@loyabuzz.com. See our Privacy Policy for the full retention rules and how we honour deletion requests.